FAQ
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Frequently Asked Questions
  • Are you a factory or a trading company?

    We are a specialized OEM candle factory with 21 years of experience in customizing candles with customer logos.

  • What is your production capacity?

    Our current production capacity is 3,000 tons of wax annually, with a daily consumption of 8 tons. Depending on the size and weight of the products, such as a 200g candle, our daily production can reach 40,000 candles, and the monthly output can reach 1.2 million candles. Our production capacity varies based on the size and specifications of the candles. Please provide specific details of the products you are inquiring about for further checking.

  • What is your Minimum Order Quantity?

    For products packaged in color-printed boxes, the minimum order quantity is 500 units. However, we can accommodate small orders starting at 100 to 200 units if no packing boxes are required and the candle containers are from our regular stock.

  • Can we purchase below your minimum order quantity (MOQ)?

    Yes, our standard minimum order quantity (MOQ) is 500pcs. However, if it is challenging for you to meet this quantity, we can discuss and explore options together. We can consider adjustments in candle container choices, packaging box options, and fragrance selections to find a solution that may allow for a reduction in the minimum order quantity. Let's work together to find a suitable arrangement for your needs.

  • What is your production lead time? How about your delivery time?

    Our bulk production lead time is subject to the influence of both off-peak and peak seasons. 
    Typically, during the off-peak season, we can complete delivery within 35 days. However, during the peak season (June to October), due to a higher volume of orders, we may require more time to schedule production and delivery, approximately 40-60 days. 
    Please note that this is a rough estimate, and the specific delivery time will also be influenced by the quantity of the order and the current production status of the factory. 
    If you have specific order or time requirements, please let us know, and we will do our best to meet your needs. 

  • What is your payment method?

    Our standard payment method is a 30% deposit with the remaining 70% due before shipment. However, for clients with a successful one-year partnership and an annual procurement amount exceeding $300,000, we offer the option of waiving the deposit requirement. In such cases, the payment terms would be T/T payment against the copy of the Bill of Lading (B/L). We are committed to providing reliable payment support to our long-term and valued partners. 

  • Can I get a sample first?

    Certainly! If you don't require customized samples and are interested in assessing the quality of our regular production items, we would be more than happy to provide samples free of charge.

  • Sample cost and lead time?

    For our regular production samples, we are happy to provide them free of charge for quality assessment. However, for customized samples, there will be a sample fee based on the specific customization requirements. This may include processes such as screen printing, hot stamping, decal, or custom high-end gift packaging boxes. The cost for customized samples can range from $30 to $200, depending on the complexity of the customization.

    The lead time for custom samples varies based on the specific customization requirements, such as the custom fragrance, color box customization, etc. In such cases, the sampling time typically ranges from 3 to 7 days. 

  • Where is your company located in China?

    We are located in Xuancheng City, Anhui Province, approximately 250 km from Hangzhou and 350 km from Shanghai. We would be delighted to welcome you to visit our factory.

  • From which port do you ship your goods?

    Typically, our standard shipping port is Shanghai, and our pricing is based on FOB Shanghai. However, in certain situations where there is congestion at the Shanghai port, to ensure the timely delivery of customers' goods, we are also open to considering shipment from the port of Ningbo. We are committed to providing professional service to our customers, ensuring that orders are delivered on time.

  • Can you customize logos and fragrances?

    Yes, we can customize logos on both the candles and packaging boxes according to customer specifications. Additionally, we offer customization of fragrances based on customer requirements. For customized fragrances, we have options for both domestically sourced fragrances and renowned brand fragrances such as IFF, Givaudan, Firmenich, Symrise, and Mane. These brand fragrances typically have a minimum order quantity of 25 kg.

    For example, if you are customizing 200g candles with a fragrance concentration of 5%, each candle would require 10g of brand fragrance (200g x 5%). This implies a total of 2500 candles to meet the order quantity for the brand fragrance. 

  • What kind of tests report do your candles have?

    We have European testing reports of EN 15493/EN 15494/ EN 15426, and we also have USA testing reports of ASTM F2179 /ASTM F2417S/ASTM F2058.
    Besides, our candles also meet the SVHC (Substances of Very High Concern) standards.
    And our cotton wicks have a lead-free test report.

  • Could you send me your catalog?

    Yes, please advise your e-mail address and we will send it to you immediately.
    As a manufacturing factory, while we specialize in customizing products according to customer requirements, we also introduce some new products every spring and autumn for customer reference. These new products are designed to stimulate creativity and provide customers with additional inspiration. Although our primary focus is on meeting personalized customer needs, launching new products during these seasons is also aimed at showcasing the possibilities of innovation and offering customers more choices.

  • What is the appropriate price you can offer?

    The price of the product is closely tied to the order quantity. For large volume orders, we can leverage cost advantages in raw materials, including glassware, wax, packaging boxes, and more. Additionally, there are cost advantages in logistics and shipping. To provide you with the most accurate quotation, please inform us of your anticipated order quantity and any specific customization requirements. This will help us tailor the pricing to meet your specific needs.

  • What is the packaging for your products?

    We offer a variety of packaging options for our products, and customization is available based on customer preferences. Examples of packaging options include 350g white cardboard color boxes, elegant gift boxes made from sturdy cardboard, OPP bags, and additional accessories such as handbags and ribbons can also be customized to your requirements. 

  • What is your standard packaging method? Can it ensure that the products are not damaged during the transportation process?

    Our standard export packaging consists of a 5-layer corrugated cardboard box with a cross-grid pattern, providing robust protection for the products during transportation. This packaging ensures safe delivery when shipped in standard containers. If your order quantity is not sufficient for a full container and it will be shipped as loose cargo, we can also palletize the products to safeguard them during transportation. We prioritize secure packaging to reduce the risk of damage during transit. 

  • Does your packaging have FSC certification?

    The paper mills we collaborate with have some that are FSC certified. It is important to note, however, that such certifications come in relatively high-order quantities, typically requiring a ton of paper. As an example, one ton of paper would be sufficient to produce approximately 20,000 packing boxes for 200g candles. In addition, the costs associated with FSC certification are higher, resulting in an overall price increase.

    If you indeed have specific requirements for FSC-certified packaging, we are open to further discussions and will meet your needs.

  • How long is the shelf life of candles? How long does the fragrance of the candles last?

    In general, candles have a shelf life of approximately 2 years. Over an extended period, the fragrance may gradually diminish, and the candles may experience discoloration. Therefore, it is advisable to consider this timeframe to ensure the high-quality of the candles.

  • Do you use pure natural soy wax?

    Yes, we use pure soy wax, which contains no paraffin wax. When exported to the United States, it is not subject to anti-dumping tariffs.

  • Which one is better, candles with wooden wicks or cotton wicks?

    There isn't a definitive "better" or "worse" between wood wicks and cotton wicks; they cater to different market preferences. The advantages of wood wicks include a larger flame with a crackling sound during burning. However, the downside is that they consume wax more quickly, resulting in a shorter burn time for the candle. 
    On the other hand, cotton wicks provide a more gentle flame, and candles with cotton wicks tend to have a longer burn time compared to candles with the same weight but with wood wicks. Finally, the choice between wood and cotton wicks depends on the specific preferences and needs of the target market.

  • What are the differences between the candles you produce and those from major brands such as Jo Malone and Diptyque?

    Each brand of candles has its unique characteristics, including ingredients, craftsmanship, and design. Exquisite candles often boast a rich brand history and distinctive fragrance profiles, emphasizing fine packaging and unique artistic designs, making them great gifts. We strive to maintain simplicity and practicality in our product designs to meet a wide range of customer needs.
    In terms of production processes, we emphasize high-quality manufacturing to ensure each candle undergoes strict quality control. We prioritize sustainability and environmental friendliness, making efforts to adopt eco-friendly materials and production methods.
    Our product designs are based on flexibility, allowing for personalized customization according to customer preferences. Whether it's special fragrances, unique packaging, or other customized requirements, we are eager to work with our customers to provide a satisfactory solution.
    Our commitment is to offer high-quality, diverse, and competitive candle products, constantly seeking innovation to meet the evolving market and varied customer demands.

  • Does your candles comply with the requirements of the U.S. market / European market?

    Yes, for the USA market, our candles meet ASTM F2179 /ASTM F2417S/ASTM F2058 standard, for the European market, our candles meet EN 15493/EN 15494/ EN 15426 standard, and our candles also meet the SVHC (Substances of Very High Concern) standards. And our cotton wicks have a lead-free test report.

  • Do your candles contain any harmful ingredients to the human body?

    For the harmful substance testing of our candles, they have passed the European standard SVHC (Substances of Very High Concern) assessment. Therefore, they are safe for human use.

  • What is the regular concentration of your fragrance? Do you have any recommendations?

    Our fragrance concentrations range from 2% to 15%. The higher the fragrance concentration, the stronger the scent. The choice of fragrance concentration depends on the customer's product range. Some customers, aiming to capture market share and reduce costs, opt for lower concentrations of fragrance. For customers who are just entering the candle industry, we recommend starting with a 5% concentration. A 5% concentration will provide a noticeable fragrance, and the cost is not as high as the 10% concentration.

  • Do you have Amazon customers? Do they have any specific packaging requirements?

    Yes, we have Amazon customers, and we understand the challenges and implications of doing business on Amazon. Negative reviews can have significant consequences, and receiving damaged candles would be a disaster. Therefore, for e-commerce customers like Amazon, we have specifically enhanced our product packaging. We use thickened bubble wrap for individual products to ensure the safety of the products throughout the delivery process to the consumers.

  • Why do soy wax candles have sweat oil?

    This is a natural phenomenon with soy wax, commonly referred to as 'wax sweating.' In warmer temperatures, the oil components within soy wax can separate and appear on the surface.

    However, as the temperature decreases, the oil reabsorbs back into the wax. This is a normal characteristic of soy wax and does not impact the quality or performance of the candles.

    The wax sweating phenomenon in soy candles does not cause the entire candle to turn into a 'soup' or ruin the overall quality. It's a natural occurrence where the oils in the soy wax can separate and surface in warmer temperatures, but this does not compromise the structural integrity or performance of the candle. Once the ambient temperature decreases, the oil reabsorb into the wax. Rest assured, this is a normal characteristic, and it won't adversely affect the overall quality of the candle.

    Even though big brand candles like Jo Malone or Diptyque soy wax candles also have  "wax sweating" in hot weather.

  • Which one is better, paraffin wax or soy wax?

    There isn't a definitive "better" choice between paraffin wax and soy wax; both cater to different market demands. Paraffin wax has a higher melting point, making it safer for transportation and storage in warmer conditions during the summer. It is also cost-effective, with a longer burn time. On the other hand, soy wax is a plant-based, natural, and environmentally friendly option that enhances fragrance release. However, it has a lower melting point, making it prone to sweating in hotter temperatures. Each wax type has its advantages, and the choice depends on specific preferences and market requirements.

  • Can you use beeswax or coconut wax for bulk production?

    As a factory specializing in candle production with 21 years of industry experience, we have extensive knowledge of various wax properties. Beeswax and coconut wax, for example, are natural and eco-friendly materials with unique characteristics. Our team can tailor formulas to meet specific client needs, leveraging well-established techniques and craftsmanship to ensure stable, high-quality candles.

    If you have any further questions or specific requests, we are happy to share additional details about our formula development process, quality control measures, and more, always striving to meet and exceed customer expectations.

  • Can you provide the names of any well-known brands for which you have provided candle processing services?

    We provide candle processing services for several well-known brands across different countries. To protect client confidentiality, specific brand names cannot be disclosed. Third-party factory inspection reports, as requested by clients, are available to verify our production quality. With strong manufacturing capabilities and a commitment to consistent standards, we are dedicated to supporting your brand with reliable processing services.